Shipping and Delivery
Orders that qualify for free shipping promotions will be shipped at no cost to you via ground delivery. We do reserve the option of determining the specific shipping method.
DELIVERY TIMES (AVAILABLE OPTIONS)
Because is Free Shipping, we often use EMS (The international postal Express Mail Service) for shipping, please allow 3-5 weeks for delivery.
Packages are generally dispatched within 2 days after receipt of payment and are shipped via EMS with tracking and drop-off without signature. If you prefer delivery by UPS, UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Return shipping charges for items not specifically covered under warranty coverage or otherwise damaged or defective, will be deducted from any refunds given.
GameSoles Boxes paackage are amply sized and your items are well-protected. But we also provides insurance coverage for every item we ship out.
Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Certain addresses we can't deliver to (such as PO Boxes, APO, or F.PO addresses). Please provide us with an address you are sure receives international shipments.
Air and ground shipment time frames are in business days only, and exclude weekends and/or holidays.
SHIPPING AND ITEM PROBLEMS
If a shipped order was lost or damaged, EMS must conduct an investigation. Please contact GameSoles to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package is not located, EMS will process a claim for the package. Claims can take two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to GameSoles and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is not wanted, GameSoles will gladly refund your original payment.
When your order is received, if there are any noticeable discrepancies with your item, or if the item is different than what was ordered, please contact GameSoles within 5 days of receipt of your shipment to make any necessary corrections. Please read our International Orders section below for International shipping problems. If the item received is different than what was ordered, please contact GameSoles within 5 days of receipt of your order. If you believe that your automatic watch isn't working properly, please contact us immediately. Product discrepancies not notified to GameSoles within 5 days may not be honoured for replacement. Please contact us within 5 days of receipt of your shipment if your item is defective. Note: Errors or omissions in descriptive, typographic, pricing and/or photographic representation are subject to correction.
In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. GameSoles reserves the right to replace the original packaging of products sold herein. GameSoles cannot guarantee a replacement of the manufacturer’s original packaging.